公共行政与管理评论

抽象的

A Matter of Public Governance

Martha Pinkoane G

There is a growing global concern on how public services are administered or managed to effectively avail quality services to the individual, family, community and the society at large. On reviewing the definition of Public administration it becomes evident that it refers to administration and management of activities undertaken by personnel who are regarded as public officials employed by the state as public servants. As a discipline it is used to study the phenomenon which underpins the activities of public servants who often fall into three bureaucratic tires, senior, middle and junior personnel. Those who are in senior or middle management carry out expressive functions while those who are junior implement the instrumental functions, both of which are guided by policy which emanates and operate under political guidance.